1. Create and Use a My Social Security Account

The fastest and most efficient way to check your SSDI payment status is by creating an online account with the Social Security Administration.

Steps to Create an Account:

• Visit the SSA website at www.ssa.gov/myaccount/.
• Click “Create an Account” and follow the verification prompts.
• Enter your personal information, including your Social Security number, address, and phone number.
• Once your identity is verified, you can log in anytime to check your payment status.

What You Can See in Your Account:

• Upcoming payment dates for SSDI deposits
• The amount of your monthly benefits
• Your payment history for previous months
• Any notices regarding changes or adjustments to your benefits

2. Use the SSA Automated Phone System

If you prefer checking by phone, SSA provides an automated system.

• Call 1-800-772-1213 (TTY 1-800-325-0778)
• Available Monday through Friday from 8 am to 7 pm
• Follow prompts to check your payment status or speak with a representative for assistance

Be prepared to provide your Social Security number and personal identifying information for verification.

3. Contact Your Local Social Security Office

You can also visit or call your local Social Security office in Arkansas if you have concerns about:

• Missing payments
• Payment delays
• Banking information updates

To find your nearest office, visit the SSA Office Locator at www.ssa.gov/locator/ and enter your ZIP code.

4. Check Your Bank Account Directly

Most SSDI benefits are deposited through direct deposit into your checking or savings account. You can:

• Log into your online banking app to verify the deposit
• Check your bank statement for the payment amount and date
• Contact your bank if you believe a payment is missing or delayed

5. If You Have the Direct Express Debit Card

If you receive your SSDI payments through the Direct Express debit card, you can check your payment status by:

• Logging into your Direct Express account online or via their mobile app
• Calling the Direct Express customer service number on the back of your card

6. What to Do If Your Payment is Delayed

If you do not receive your payment on the expected date:

• Wait at least three business days before contacting SSA, as occasional banking delays may occur.
• Check your My Social Security account to ensure your banking information is up to date.
• If your payment is still missing after three days, call SSA immediately to investigate the issue.

7. How Often SSDI Payments Are Made

• SSDI payments are typically issued once per month.
• Your payment date is based on your birth date:
• 1st–10th: Paid on the second Wednesday
• 11th–20th: Paid on the third Wednesday
• 21st–31st: Paid on the fourth Wednesday

If you are also receiving SSI benefits, those are typically paid on the first of each month.